Go there: http://www.cisco.com/web/learning/le3/le2/le37/le10/tshoot_demo.html
I took a little while just to understand the new concept.
Then I obviously didn't read instructions and both the first and second tickets had EQUAL symptoms. After I finished the first, I thought the 2nd was the 1st repeated... and missed the 3 questions of the 2nd ticket.
Then I reloaded the page, and thought the 1st ticket would be exactly the same, well, I was wrong again...
Then I reloaded the page once more, and decided to read the instructions... then it was written: "CAUTION: similar symptoms, different causes and solutions".
DUH!
Anyway, pretty good idea, I liked a lot to play with it, I'm looking forward to have to face it in real life.
Good for those that understand what certifications is all about. Bad for those that think that dumps are all that is needed.
Go ahead and play with it. Face the same day-to-day problems we're used to see. Most of them are caused by junior techs in real life, and you end up having to clean their mess. That's pretty much what a CCNP job should be.
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